Support

Frequently Asked Questions

  • You can check Nextel’s coverage either by logging to Nextel’s Website www.nextelindia.com and Under Services tab you will find the areas covered by Nextel’s Brodband.
  • Another way is by calling on Nextel’s customer care number on +91-9717555222 and check with Nextel personnel whether your area is covered or not and what is the likely time to reach your area.
  • Finally you can drop email on info@nextelindia.com with your name, number and we’ll revert to you.
  • You can check Nextel’s coverage either by logging to Nextel’s Website www.nextelindia.com and Under Services tab you will find the areas covered by Nextel’s Brodband. And if coverage is there the your area then you can send in the enquiry through our website with your Name, number and email address and Nextel team will revert to you with our best offers.
  • Another way is by calling on Nextel’s customer care number on +91-9717555222 and check with Nextel personnel whether your area is covered or not and what is the likely time to reach your area.
  • Finally you can drop email on info@nextelindia.com with your name, number and we’ll revert to you.
  • You can check latest plan on www.nextelindia.com and further you can send in the enquiry through our website with your Name, number and email address and Nextel team will revert to you with our best offers.
  • Another way is by calling on Nextel’s customer care number on +91-9717555222 and check with Nextel personnel whether your area is covered or not and what is the likely time to reach your area.
  • Nextel has various plans to offer and router can be provided by Nextel and customer can also provide their routers as per plans opted. Also, with Long Duration Plans (minimum six months) Nextel will provide router with this against refundable security.
  • Nextel charges Rs. 999/- as one time installation charges. Also, with six monthly or annual packs installation is free.
  • Nextel offers different packages and for the same either refer to Nextel’s website on www.nextelindia.com or you can call centre for the same.
  • Yes, on the quota based plans post quota exhaustion FUP is applicable and post bandwidth drops to 2Mbps for the rest of the billing cycle. But there are offers to get your quota refilled.
  • System measures the bandwidth correctly without error. Normally this happened due to following reasons:
    • Multiple devices used at home.
    • Video Buffering without watching.
    • Resolution for videos on Amazon Prime etc.
    • Compromised WiFi Password.
  • You can check the speed of Nextel BB connection through speedtest servers that are available on the net. Just to www.speedtest.net on your internet browser and check the speed.
  • Speeds offered in the plans are guaranteed on the LAN port of Router/ONT provided by Nextel.
  • Speed on WiFi is not guaranteed as it depends on lot of external factors like interference, distance from the router, no of devices connected etc. that is the reason speed is guaranteed on the LAN port of Router/ONT provided by Nextel.